Awful incompetent people!Reference: 424950988I received a letter claiming they "bought" debt from BT and that I owed £269! I was livid. First of all, I had no debt with BT, the account was paid and cleared, and on top of this, they then added a default to my credit file. I called straight away upon receiving the letter to be met with a useless unhelpful woman who kept claiming she was 'trying' to help me but in fact was the most unhelpful person I had ever had to deal with. I explained to her I had multiple pieces of evidence proving the account was paid including text messages confirming payment, emails and bank statements but she was just snooty, disgusting and didnt seem to care! After I spent 40 minutes on the phone I called BT straight away to file a complaint, they informed me the account was indeed closed with no balance to pay, to protect myself I recorded the conversation and also sent that to Lowell! Still waiting for them to come back to me. BT then stated Lowell had the ability to call them, use a password and speak over the phone to clarify the matter and this could have been sorted within minutes. But the woman I dealt with had no intention of actually doing any work whatsoever and felt it required to drag out the process, despite this being detrimental to my livelihood and my job! BT stated if Lowell had called them they could have told them there was no outstanding balance and it was simply an error - but no, instead she decided to keep me for 40 minutes repeating 'I must follow process' rather than picking up the phone and making a 5 minute phone call. I sent them the call recording and all the evidence and I am still waiting for them to sort this mess, however they have no issue sending me automated emails to set up an account with them I do not require because these f-tards simply are unable to do a job! BT have stated they will remove the default and will call me to confirm, far more helpful than this bunchy of clowns! If you get a letter from them I advise you to challenge it and keep all evidence!As they are regulated by the FCA I will be taking this matter further and sending all the evidence to all regulated bodies of this company abuses its position and fails to act accordingly
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