Out of the blue, Lowell sends a collection letter demanding £173.89 for a British Gas bill. I have never had an account with British Gas. I have lived outside the UK for over three years. Have never been reported to a collection agency before. Have spotless credit. This smacks of fraud. All attempts to rectify this matter have fallen on deaf ears. They send form letters and emails in response. It looks like Lowell buys fake debt and/or pursues fake debt. I have reported them to the Financial Conduct Authority (FCA) and suggest others in a similar situation do the same.I have also reported Lowell to The Guardian's Consumer Champion and will share this appalling story far and wide.While Lowell makes noises below that they are responsive, they most assuredly are not. All I have received, besides the false comments below, is a form letter saying they have 60 days to respond to me. I have contacted their CEO by registered mail and still, nearly a month after this nonsense started, have not received a single authentic comment about this scam. I will continue reporting them to every consumer agency in the country.Updated April 3, 2023: Zero response from Lowell. No apology. No acknowledgement how badly they screwed up. I have lived in California for over three years; never had an account with British Gas; Ovo was my energy supplier.Update: May 27, 2023Nobody from #Lowell ever responded to my registered letter accusing them of fraud. They never attempted to defend their position because there is no position to defend. These collection agencies should be banned. They are shameless criminals who waste everyone's time on bogus charges.
Claim your business profile now and gain access to all features and respond to customer reviews.
