Chasing a debt for a phone from o2 that has never been in my possession! Attempted to upgrade after completing all payments with o2 last year, long story short the phone was returned to o2 which dpd said they had LOST on transit. 3 months later o2 said they have received the phone back. I went with another company due to the shambles that is o2. And now this ‘debt’ company is chasing nearly £800 for a phone that was never legally mine nor did I have in my possession! tried for the past 3 days to contact lowell to be on hold for hours. I will be making a formal complaint. Disgusting chasing money that isn’t legally owed for a phone I never had.
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