Been paying a direct debit for over a year the bill was £500 from EE to do with a WiFi box I hadn’t sent back & extra charges as it was misplaced, I’ve been paying over £30 on direct debit for over a year a half now maybe longer tried contacting them via phone call but been told I need a reference number which I no longer have access to due to address change & no letters to hand so emailed them to get in touch to find out the reference number so I could find out how much I’ve got left to pay on my current debt & despite numerous emails I’ve heard absolutely nothing off of them, going through old bank statements & going to track it myself & if over the amount that was on the account will be requesting a refund not impressed.
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