Received an email from a no reply email with my name referencing a debt for a company I don’t even have any contracts with. The email also shows the company has a 5-star rating with TrustPilot which is clearly false. Called the number in the email (0333 556 5700) and spoke with a representative who asked for my name. I advised I did not want to give my name in case this was a scam. He said he could not proceed without security checks or I could communicate with them via email. I then asked for two seconds while I quickly look up the company. He asked if I was doing a search on Google to which I responded yes. He then promptly disconnected the call. *** UPDATE 18-Dec-2023 ***After the response from Lowell to this review, I tried calling back the number and spoke to another representative who stayed on the phone line this time. I provided only the information I saw they had from my email. It seems they do have a “debt” amount, but not one I agree I owed. That company was paid up and the balance they claimed I owed was very small (under £70) which they say I’ve owed for nearly 10 years but only now am getting contacted about. I asked for backup of the amount owed since it does not match my memory and they were unable to provide sufficient back up. So, although the initial call made me believe this was a fraudulent company, perhaps they may be legitimate although in my case the “debt” is not. I’ve never had any debts so this experience was not nice. This could be an issue with the company they purchased the debt from though. In any event, based on today’s call I have changed my rating from 1 star to 3 stars because the representative did seem to be honest.
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