It's true that Lowell debt collection agents can be polite and friendly, but that's only if you agree to sending them money.The moment you dispute the debt, the happy-go-lucky friendly agents are gone, replaced by those who harass, pressure, belittle, and misrepresent the law and your rights.Keep in mind, the staff replying to these reviews is most likely not even aware of this other side to Lowell. As far as they're concerned, we are just angry plebs who don’t want to pay them.That’s how Lowell is structured internally, though, and in some ways, the staff are innocent and not even aware of the abuse and violations of the law that go on.Lowell repeatedly claims they are a fully regulated company, and that may be the case, but that’s also why it’s concerning that they are allowed to behave the way they do.I can only assume it’s the stigma around owing money that causes many to keep Lowells behaviour this a secret.
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