Be careful, they do not answer your questions. They breach GDPR with your details. They are discriminating. I sent personal medical evidence and they shared it and said it was allowed. They do not have proof they own the debt either. I think I may take out a civil case for discrimination, set a case precedent. They don’t actually care about people and the trustpilot rating needs to be looked at by ASA. I bet someone replies pretending to give a damn.
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