I had dealings with this company in December 2020 as I was informed by my CRA file that this company had placed a default on my file. I made first contact with this company who informed me that I had owed some money from a previous address, I initially highlighted I hadn’t received any correspondence whatsoever ie Notice of Assignment / Notice of Default or any attempt to contact me even though they had my details etc and we began what was a negotiation/ investigation. I said out of goodwill I will pay the full amount right away and the advisor said they would have the default removed as the fault laid with the company due to non attempt of contact on their behalf including no Notice of Assignment being sent to me. It seemed they couldn’t of been more helpful or nicer and were very thorough at this stage. I was actual glad I made first contact with them.I paid in full right away as promised and waited the couple of months I was told to wait to check my CRA file again, to my surprise the default was still there. I immediately contacted the company again and they opened an investigation with a specific male advisor (can’t remember his name) who took 8 weeks to investigate then returned to me and assured me the default would be 100% be removed. After a while I contacted them again and was told another investigation would take place then they’d get back to me . I even received a few letters stating about the investigation. Until this day the default is still not removed.I have now sadly came to the conclusion that this company would of said anything to me to get me to pay that day, even supplying false promises & outright lying. I am completely disappointed as I had thought Lowell had been extremely helpful at the start & it was all about me.***** Response to reply below *****I’m waiting on a reply to your email Catherine.It was actually Lowell whom registered the default on my CRA file and not the company it was bought from. This was verified by myself and the initial advisor whom I dealt with also stated to me it was Lowell. After cooperating & investigating the facts & evidence with the advisor he concluded the default would be removed as it was just registered & the main reason it would be removed was that the fault laid with the company due to non attempt of contact on their behalf including no Notice of Assignment being sent to me. if I paid in full; which I did promptly. Plus I even received an apology from the advisor for this which was graciously appreciated & accepted by me. Then when I was forced to make a 2nd contact due to it not being removed, another investigation had to be done to which I was again informed that the default would be removed for definite this time. To this day I am still waiting for this to happen, which is disappointing as I would of gave 5 stars for the service I initially received from Lowell
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