Customer service is the worst I’ve known. Set up a payment plan and they took the payment twice which left me overdrawn over Christmas due to an issue with their online payment system. Have been promising me a refund for 4 weeks now. Was left with no money to buy food! Then when I left a review on their other page had the nerve to ask me to provide FURTHER evidence for the reason for my complaint when they already know as I’ve asked them over the telephone and live chat around 6 times!! Will be taking to the ombudsman
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