Two fraudulent accounts were opened using my details which was passed to Lowell. I contacted Lowell about this and even provided evidence to support my claim such as proof other fraudulent accounts was opened (and proof they were ruled fraudulent and therefore closed) as well as proof I wasn’t living at the address where the fraudulent account was opened at the time. I keep being told the “account(s)” and “balance(s)” are “valid and owing” so Lowell are no help at all. When I contacted Three they stated it was now closed and they even removed the default from my credit file, so I don’t know why Lowell took over and placed this “ruining” defaults on my credit file unfairly stopping me getting credit. I would of gave a 5* review if they helped to remove this default but unfortunately they are standing by their decision to not remove it. I understand they bought the debt and now want their money but it’s not fair on me to pay a debt which isn’t mine and have a unfair default for being a victim of identity fraud
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