Worst Customer Service. Ordered 2 items that showed available for delivery next day. One item showed up, the second did not. Should have been on the same truck. When I asked , I was told that it was coming on a different truck a little later that same afternoon. That evening after 5pm I checked my order status... delivery is now scheduled for tomorrow. I called the NORFOLK VA #1065 store to ask where my item was. The CS told me it was not her problem... that they use a 3rd party delivery group out of Richmond and they could do nothing about it. When I asked for more info, she hung up on me.
Frustrated to say the least.
Status on the website showed my item would be delivered between 2 - 6 pm. At 7:30 I called the NORFOLK VA STORE #1065. After listening to the phone ring for over 10 min someone finally answered. I explained I was missing an item that was supposed to be delivered by now. I gave the order # and was told they could not give me status because the Transport Mgr had left for the day. Apparently no one else has the magical keys to the Transport Kingdom. When I asked to speak to the STORE #1065 manager on duty, I was told they don't have one.... she goes home at 5pm. When I asked to cancel the order, the CS said she couldn't figure out how to do that . I asked again for a Manager....she hung up on me.
Over the last year I would estimate that our family may have spent more than $7,000 in the Lowes of my area for various projects. Bathroom replacements, new metal fence for the backyard, appliances, landscaping products.....a lot of different stuff. Little concerns always happen.... crooked boards... a couple of bags of already hardened concrete...slightly bent metal fence gate.....short count on mulch bags.... all little annoying but not deal breakers. But this total disregard for any form of Customer Service or satisfaction is a deal breaker for sure. Why would I keep spending my hard earned cash with a company that doesn't care to make sure their customers are treated fairly or with a little dignity?
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop Lowe's selection of tools, kitchen appliances, cabinets, cabinet hardware, countertops and paint. Purchase online or at your local Lowe's Home Improvement store.
