i ordered 5 new doors on August 23, 2025. I was told a salesman would come to the house show me samples and measure my doors. Two weeks later they sent someone to measure but they had no samples. I returned to the store and now they had no record of me or of my measurements. It took until October for salesman to come out. He had samples but had to keep changing the doors based on what the installer /manufacturer told him. In the end I was stuck ordering my best guess. I was told the doors would be ready to be installed the first week of December. I was charged for the entire job (almost $10k) On November 4th. When I received no information about the doors I called and was told the last door would be ready on December 17th. It wasn't. I was then told the doors would be ready on February 3rd. Then the last door came in December 28th. A week later I received cell phone call that my invoice was incorrect and I owed more money. I called my salesman and received two subsequent phone calls that the amount I initially paid is correct and I owed nothing. The next week I received another call that my invoice was incorrect. Finally after they called me the third time to try and get more money out of me, the installers called and said they were just notified that the doors came in and could install on 2/18. I received a call from corporate customer service, after I complained, to "ensure the rest went smoothly". I was told that the Installers will be picking up my doors from the store. On February 16th, I was told that my material orders was wrong, but not to worry 'cause they'll fix it free of charge. They then delivered the doors and materials to my garage as there was no room in my house. An hour after that they left the installer called me And told me he was not able to do the install and didn't know when it could be done. But he assumed Lowes had already called me to inform me of this. They did not. It is 6:30 PM on December February 19th. I have still not been informed that my installation would not take place on the 18th, No one has apologized and no one has rescheduled. My special customer service Rep called to ask how the install went. I asked when They could come and pick up the material, cancel my order, and return my money. She said she's checking. This is the worst experience I've ever had with any store.
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