I am beyond furious right now.
I ordered TWO appliances from Lowe’s, trusting that a company their size could handle something as simple as delivery. What I didn’t know is that they outsource to RXO — and apparently that means “Roll the dice and hope for the best.”
My delivery was scheduled for 2/22. Instead, I get a casual phone call saying the truck “broke down somewhere in Mississippi” and they’re “trying to figure out how to get it back to Alabama.” Are you kidding me? How does an entire truck of appliances just end up stranded across state lines with no backup plan?
I spent over an hour and a half on the phone going back and forth between Lowe’s and RXO — getting passed around, repeating myself, and getting absolutely nowhere. No clear answers. No accountability. No real timeline. Just being told the appliances would come on 2/24!
So now my appliances are apparently sitting in some mystery warehouse in Alabama, and I’m supposed to just trust that 2/24 will magically happen?
This is unacceptable. When customers spend thousands of dollars, we expect professionalism, communication, and reliability — not excuses and shrugs.
If those appliances are not here on the rescheduled date, Lowe’s and RXO are going to hear every bit of this frustration — and then some.
Do better.
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