My husband and I are redoing our kitchen. We went to Lowes to find a new kitchen faucet. We found one we liked, but they did not have it in the colors advertised. While we were there, we picked out a new refrigerator and microwave and set a the deliver date a few weeks out. There was a very nice gentleman who assisted us. We put the items on our card (minus the Faucet), plus S&H/delivery and haul away of our old refrigerator. 3 days later, I received a call from the store that the refrigerator we purchased was unavailable, and our money was refunded to an in-store gift card. I told them I don't want a gift card, but the person on the phone could not do anything about it. I went into the store and they were not able to help me and the manager was unavailable. I called the Lowes 1-800 number to cancel the rest of my order, since there is no need to pay the delivery charge on an item I could put in the back of my car. They could not cancel my entire order, because the store put the Refrigerator money on the in-store gift card. They forwarded me back to the store I had all the problems with. The young lady I talked to was very friendly, but said the manager would have to contact Corporate to see if they could move the money back to our Credit card, where it should have been to begin with. Now I don't have refrigerator, and I can't order it from another site because my money it tied up in an In-store gift card. We also purchased the faucet from another company. Waiting to hear back from Lowes. It shouldn't be this hard!
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