I’d give this no stars if I could. We had booked a trip to Las Vegas and we got an email of our flight on the way back, but never on the way there and when we tried contacting “Hazel” she had blocked our number so we felt kind of stranded and had to book a flight elsewhere for our flight. Hazel’s customer service was HORRIBLE she threatened to blacklist us because she was upset that her job was at risk by not complying to follow her instructions on where to go to get a refund at but it should automatically be sent right back to your card. Hazel also told us the wrong information when leaving a voicemail because she told us over the phone that we booked for LA but in reality we actually booked for Las Vegas and also threatened that we wouldn’t be getting a refund at all. HORRIBLE CUSTOMER SERVICE FROM HAZEL!!!
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