In July 2024, I booked a round trip flight with LowFareBuddy (LFB) They typically provide low-cost boarding passes within 24-48 hours of the flight time.This was not my experience. On the day of my flight, I still had not received my boarding pass. I called them many times and they didn't answer, nor did they reply via email.On that day I had to book new tickets at market price which was much higher because the plane was due to depart in only a few hours.When I finally returned home from my trip, I was able to get in touch with the business owner who assured me I would be refunded. However, a refund wouldn't make things right. I had already spent hundreds extra to rebook because the company did not follow up on their promise and did not provide boarding passes.I had to call the business owner many more times with threat of a law suit before they finally agreed to give me a voucher for the additional amount I had to pay out of pocket on that day.As of writing this review, it is now October 2024. I have gotten in touch with LFB to use the voucher they promised. They didn't let me use this voucher for anyone other than myself. I reluctantly agreed to pay because the flight price was still quite good.A few days later, I realized the return flight needed to be rescheduled so I agreed to give up my voucher to have this done.In summary, it is not worth saving a $10-20 dollars to spend hours getting them to take responsibility for their mistake. In the end, I believe I gave them a great deal to simply change my return flight in exchange for the $309 voucher they owed me.To LowFareBuddy - I hope you will take better care of your customers in the future. You should have given me the $309 and cleared your mistake 3 months ago.
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