I placed an order on Sunday, 13th July, and expected to receive tracking information by the 18th. When no tracking details arrived, I contacted support. They assured me the order was on the way but mentioned they were experiencing issues with their supplier and couldn’t provide a specific delivery timeframe.On 23rd July, I received an email stating that my order was still processing and that I would receive tracking information once it became available. As compensation for the delay, I was credited 4,000 Prestige Points to use on a future order.The next day, on 24th July, I was informed that my order was being cancelled due to ongoing delays. I replied to that email saying I did not want it cancelled, under the impression that it would arrive within a week. After receiving no response, I followed up again on 27th July requesting that they proceed with the cancellation, as it had already been 10 working days with no meaningful update beyond “still processing.”When I didn’t get a reply to that either, I had to use the website’s bot to speak with someone new. I’m now waiting for a refund. In total, this experience has wasted 17 days, and the 4,000 Prestige Points they gave me are useless, as I won’t be ordering from this site again.I’ve also asked about the timeline for the refund but haven’t received a response. To make matters worse, the site has since gone offline, showing a “maintenance” message that’s still there as of now.To anyone considering shopping with them — save yourself the hassle. This has been a frustrating and disappointing experience from start to finish.Update: I had to open a case with PayPal, and I finally received my refund after 58 days. If you’re planning to use this site, I strongly advise against it. But if you do, make sure you pay through PayPal and keep records of all your conversations with them as evidence.
Claim your business profile now and gain access to all features and respond to customer reviews.
LOZURI: Accessible Luxury. Our unparalleled selection is not what you’ll find from local retailers. Our expertly curated online boutique features hundreds of rare finds from top designers. New items are added every week and we ship directly to customers with complimentary express shipping on all orders. Authenticity guaranteed on every order with savings up to 60% off designer prices.See more
