This was my first time ordering from this company—and definitely my last. The price seemed good, but it ended up costing me time, stress, and peace of mind. My order reached the UK, but UPS refuses to release it because the duties and taxes haven’t been paid—contrary to what the company's website suggests.I reached out to customer service beforehand and was reassured, but once the issue arose, they offered only vague excuses about a team in Spain and time zone differences. Over 24 hours later, and they still haven’t contacted UPS to settle the charges. I even offered to pay the fees myself and be refunded afterward, but they wouldn’t agree to that either. It feels like this is a company in the U.S. with disconnected suppliers in Europe. Startups are fine, but misleading customers and failing to resolve basic issues is not. If you decide to order, make sure to use a credit card or PayPal in case you need to dispute the charge. Personally, I’ll be shopping elsewhere—even if it means spending a bit more to avoid this kind of hassle.Update on my last review They reimbursed the duties and taxes, item is new and no fault at all , I loved it. Hopefully they get the duty sorted out with UPS
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