The returns process for this company is awful. I had to send three emails just to be given the address to send back a faulty bag - this took a week. No returns label was provided and I had to send the bag back at my own cost. I am now chasing again as the bag has been received but no refund processed. The shop policies are not in line with the Consumer Rights Act and I would not recommend using this company.
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Personalised leather bags and accessories
