Review Time
Can’t comment on the quality/immediate return. However customer service is atrocious. More than 2 weeks since i returned item, no refund whatsoever and no response to emails asking for such. I have raised a charge back w my credit card. I wouldn’t recommend this merchant
Can’t comment on the quality/immediate return. However customer service is atrocious. More than 2 weeks since i returned item, no refund whatsoever and no response to emails asking for such. I have raised a charge back w my credit card. I wouldn’t recommend this merchant
The returns process for this company is awful. I had to send three emails just to be given the address to send back a faulty bag - this took a week. No returns label was provided and I had to send the bag back at my own cost. I am now chasing again as the bag has been received but no refund processed. The shop policies are not in line with the Consumer Rights Act and I would not recommend using this company.
I’ve picked up a few LRM bags over the years and I swear they’re compliment magnets. I’ve got one for everyday, one for work, one for going out… it’s becoming a thing.And now I’m fully obsessed with their keyrings and glasses cases — perfect little gifts and ridiculously cute.Great quality, great style, great prices, and customer service that actually feels human. Love this brand ❤️👜🛍️👛❤️
The service that you receive it’s brilliant.The quality of the handbags is amazing,I have still got my first Rosie handbag that I am still using and its 6 years old and it looks fabulous.This goes to show the true quality of the products.i can’t wait to choose my next handbag.
LRM have officially pulled me into my bridal era with my latest purchase — the Mini Poly Bag in cream — and I have to say it is absolutely beautiful. It has exceeded my expectations in every way.The design is stunning, the leather feels so luxurious, and the engraved initials have been done perfectly. Even the small details like the clasps and the feet add to the overall elegance of the bag. I was also pleasantly surprised that it even fits my iPhone 15 Pro Max.This is now the third bag I’ve purchased from LRM, and I will continue to support and buy from this brand. Their values and the level of help and service they provide have been second to none, which I truly appreciate.Thank you so much, girls.All the best,Hayley.
Great quality leather bags from LRM. They look much more expensive than they are and are really good value for money. This is my fourth bag from them and I also have one of their wallets, and every item has been excellent quality. Always stylish, well made and practical. I’d definitely recommend them. ⭐⭐⭐⭐⭐
I am absolutely thrilled with this LRM suede glasses case! Just like my other pieces from them, it is beautifully made with such high-quality materials. This case is perfect for work and daily life because it’s slim enough to slip into any bag without taking up too much room, yet it’s sturdy enough to keep my glasses protected. I love that the secure popper closure ensures everything stays in place while I'm on the go. It’s such a chic way to stay organised, and it looks so sophisticated when I pull it out during a meeting. If you want an elegant way to protect your eyewear, this is a must-have!
Good communication with company when I wanted to change my mind with personalisation, delivered quickly, well packed and reasonable pricing. Really love the talk through on with regards new products and demonstrating the size of each bag and what you can fit in. More pale pink please - could you do the polly in this?
Absolutely shocking experience. Placed an order in Jan and it never arrived. I sent several emails with mo response. Took query to the Shop App and eventually got my refund with no apology or explanation. I stupidly gave them benefit of the doubt and placed an order on Feb 2nd and I'm still waiting for my order! Once again I have sent several emails with response or explanation. I have never had an issue before but this is beyond shocking customer service. I now just want my money back!
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