I am honestly upset.I bought a beautiful bag and purse from LRM. Unfortunately after less than 2 mnths the monogramming came off the front of my bag so I contacted and originally was given helpful info that if I just returned the bag they would reoplace it. Great!Even though I stated clearly in the email and also wrote on a piece of paper that the monogram was to be the same again on the new bag and in gold again, I was sent a replacement bag with two completely different letters on it. When I contacted to say I wasn't happy seeing as I'd spent over £140 originally with this company i was met with the answer of "well I can see where they've gone wrong, just human error, resend the bag to us and we'll send another."How this could have been a 'simple error' is beyond me as I could not have written it any clearer. I've then had to wait another week to get another bag sent out, to which they have decided to send to a DIFFERENT ADDRESS down my road. Honestly on the brink of tears and I have emailed again to complain and all I got met with was "go to number 35 on your road and it will be there." NOT EVEN AN APOLOGY?! Honestly baffled by this. The level of customer service is clearly just not there. Theres also not even someone to call. I feel genuinely upset with this. I can't understand how a company can be so rude and uncaring!
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Personalised leather bags and accessories
