Really great service to start with, bag dispatched and arrived next day. It was a Christmas present so when it was opened I was gutted as there was white marks which looked like paint over the strap meaning it could not be used. They didn't reopen until 7th Jan, which is fair, nice for them to have a break. They replied on 7th and advised they would send another strap, emailed again on 12th as no further communication, then 14th received email to say strap has been sent... wouldn't say so great on the customer service side of things, as the bag was a gift and hasn't been used for 3 weeks which is a shame.. no idea when the strap will arrive either as no information given..
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Personalised leather bags and accessories
