I ordered a bag two weeks before it was needed and paid £4.95 for ‘express delivery’, estimated on the website as 1-2 days. When it was not dispatched after 4 working days I emailed, and received a reply two days later saying they were waiting on one item arriving. This item had been in stock at the time of ordering and was still listed as in stock online. I offered to change the colour of my order to get it dispatched faster, with no reply, and so emailed again two days later. Ten days after the initial order, they agreed to change the colour and send the following day via next day delivery. This did not happen. Now I have no bag for holiday and no time to shop for another. If they ever get around to dispatching it now, I will be abroad and not able to accept the parcel. Very disappointing customer service. Update: After more chasing they have dispatched my order, apologised and given me £20 credit on my account as an apology. This is positive and appreciated, however I would have preferred to receive my order in time.
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Personalised leather bags and accessories
