APPALLING CUSTOMER SERVICE!!!Ordered the Gold Heart Bag which was supposed to be in time for a wedding, but didn’t arrive in time. It didn’t arrive for another 2 weeks and this is after numerous calls and messaging. Finally received a message from Rachel apologising saying she’d just come back from Florence. She had obviously put the order through and gone away and didn’t follow up to make sure it had been sent out. It finally arrived and I requested to return and a refund. It took at least another week for a reply. I was told it couldn’t be returned as it had been personalised! It was a standard order with nothing added. I mentioned trading standards and refreshed their memories about returns policies. Eventually I received the return address and promptly returned it. It then took another couple of weeks, several messages, emails and phone calls to receive my refund. Very prompt and attentive when taking orders, but it’s a different story if you want to return an item. APPALLING CUSTOMER SERVICE!!!
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Personalised leather bags and accessories
