I set an exclusion on the .ca site some time ago, yet I continued to receive marketing emails. I was able to log in and deposit on the .com site, leading me to believe the exclusion had ended. While I could deposit, I am now unable to withdraw my funds. The support team was unhelpful. I just want my money back; I didn’t wager anything. According to the regulations, operators must take reasonable steps to prevent any marketing material from being sent to individuals who have self-excluded. Not only did they fail to remove me from the mailing list, but they also allowed deposits and then denied withdrawal once I did. I just want my deposit returned; it feels unjust to lose access to my funds while they take no accountability for allowing deposits and sending marketing emails.
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LuckyDays.ca is a trusted online casino serving Ontario players since 2022. Licensed by the Alcohol and Gaming Commission of Ontario (AGCO) and operated by L7 Entertainment Ltd, we offer over 2,600 exciting games, including slots, table games, and live casino options from top providers like Microgaming, Evolution, and Pragmatic Play. Start with a $1 minimum deposit using secure methods like Interac, enjoy instant withdrawals, and play on the go with our mobile app for iOS and Android. Our responsive customer support team is available via live chat and email to ensure a seamless experience. At LuckyDays.ca, we’re committed to delivering a safe, accessible, and enjoyable gaming experience for all.See more
