I initiated a £1500 withdrawal, but they are ignoring it. Customer service claims it can take up to two weeks for payouts, while other casinos process them in minutes or hours. I spoke with a representative who couldn’t explain the delay when others can pay out instantly. I only gave one star because there’s no option for zero. They responded, saying they are 'genuinely sorry' for the delay, but I suspect they are being dishonest. I’ll keep you updated on whether I ever receive my funds.
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