Review Time
AVOID AT ALL COSTS.
I signed up on January 21st, placed a bet which won and then tried to withdraw it the following day. One day on from this (Jan 23rd) I got asked to verify my account by providing ID/proof of address, which I did so and finally on Jan 29th I got confirmation of my withdrawal - or so I thought...
After waiting the recommended 4-8 business days (ridiculous itself in this day) I reached out (Feb 12th) to say I had still not received my winnings. They then requested a further bank statement, which I provided, and then the next day received an email saying my withdrawal had been processed - except it hadn't. The Account Number did not match what I had provided them, and was instead using a different Account Number which I had originally given them as my Proof of Address - but regardless the money was in neither account! They then requested that I provide ANOTHER bank statement, this time for a specific date range of their choosing rather than a typical monthly statement.
After providing this on Feb 25th, I had heard nothing more, so chased them up today to see where my money was, only to be told they have withdrawn it to the wrong account AGAIN, and once again the money wasn't showing in that account either!
I am at my wits end going back and forth over email, providing bank statements and dealing with nameless customer service people (they refuse to provide a name or phone number to contact directly) who are all equally useless.
I am in the process of reporting them to the gambling commission, but with the length of process involved I would strongly urge anyone against signing up with these crooks in the first place!
Almost a week now since I won £120 on two roulette spins and the funds weren’t added to my account. When I ask how long until this money is put back into my account and sorted I don’t get any timeframe. I was enjoying the site before this and didn’t have anything bad to say, But now I want my £120 back in my account so I can withdraw it. Someone needs to sort this or I’ll be going to the gambling commission about this. I will happily update this review to a 5* rating if this gets resolved.
Edit - 1 week later and the money has finally gone into my account and been settled now, Other than that not had a problem with them so can’t fault them, Was just annoying waiting but golden now it’s all sorted!
Set up account sent my id like asked. Deposit money played and won. Now trying to get the money 1st it asked if can link my bank with them. I wasn't keen on it but it. then they said I to send 3 mths of bank statement. Seem quick to take your money but don't want to pay out. Just wish I had read the reviews 1st
The deposit process can be quite sluggish. At times, it feels like the deposit didn’t go through, prompting you to attempt it again, which can result in both deposits appearing in your account. Initially, I tried with £20, and five minutes later, £40 showed up in my account. My first withdrawal of £20 was processed back to my bank within minutes. However, when I won £1300, the withdrawal became significantly more challenging. I had to submit an excessive amount of identification, and the entire process took several days, though they did eventually pay out. There’s a good variety of games available, but be ready for a struggle if you win a substantial amount. I have since decided to close my account.
I won money upon signing up with 50 free spins, but they keep insisting that I've only used 49 spins, despite providing them with a screenshot as proof of my 50 spins and winnings. Now they're stating it could take up to 8 weeks just to verify my claims! I've reached out multiple times, and all they say is to be patient. This is absolutely ridiculous! If I don't receive my payout soon, I will have to escalate the matter to the Ombudsman.
The registration was straightforward. I made an initial deposit of £50.00 and ended up winning £200.00, bringing my balance to £250.00. After verifying my identity with a driver’s license and bank card, I withdrew £200.00, which was processed the same night. Despite reading negative reviews, I faced no issues. The only downside was receiving only 50 free spins for my initial deposit, but I won and got paid promptly. Make sure to verify your account, and everything should go smoothly.
When I attempt to log into the platform, I get redirected to another casino. After being a loyal user for years, they blocked my account and withheld my $800 withdrawal. Their spins seemed unreliable, and it can take up to a month to receive any payouts. Now, I can't access anything on the other site. Are they connected?
I initiated a £1500 withdrawal, but they are ignoring it. Customer service claims it can take up to two weeks for payouts, while other casinos process them in minutes or hours. I spoke with a representative who couldn’t explain the delay when others can pay out instantly. I only gave one star because there’s no option for zero. They responded, saying they are 'genuinely sorry' for the delay, but I suspect they are being dishonest. I’ll keep you updated on whether I ever receive my funds.
Claim your business profile now and gain access to all features and respond to customer reviews.
