I won money upon signing up with 50 free spins, but they keep insisting that I've only used 49 spins, despite providing them with a screenshot as proof of my 50 spins and winnings. Now they're stating it could take up to 8 weeks just to verify my claims! I've reached out multiple times, and all they say is to be patient. This is absolutely ridiculous! If I don't receive my payout soon, I will have to escalate the matter to the Ombudsman.
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