Review Time
I am new to LuckyOne.us and so far my experience has been very good. The selection of games are good and the site is easy to manage. I am most impressed with customer service. I had a question about redemption and with no wait time at all my question was answered by a live agent. Great customer service is a big plus for me and LuckyOne.us just made it to the top of my list. Thank you
I just signed up and I had the best support and help from Marley. Very patient and kind and a wonderful person.
If this is an example of what I will have at this site, I am excited!
Daily bonus is generous and theres pretty nice welcome offers. Had a couple issues with KYC but Melody from customer service was very helpful and helped me verify my account. I played multiple games and won quite a bit. Redemption was almost instant! I'm glad I found this site, excited to play more!
This place is amazing games selection is top notch and their customer service is extremely helpful as a matter of fact I didn't wait more than 30 seconds before a representative came on to help me with my issue which they were able to resolve very quickly. I'm trying to redeem now and if that goes smoothly I will leave another review with five stars!!
I had a blast at this Brand New Sweeps Casino!I had such a great time playing here! The customer service was outstanding and I redeemed $266 dollars off just a $10 dollar coin package! I hit so many bonuses in an hour or so period that I can't even remember how many I hit! All I got to say is first and foremost God is good,and he blessed me to find a new awsome casino!
At first I thought that this casino was just going to be like all the other Social casinos out there. But when I tell you that it was seamless from start to finish, I'd be lying LOL There was a little bit of hiccup with the redemption, but then it was fixed.There was no b*******.There was no top ups, and NO you need to deposit first.Literally two hundred fifty bucks in my account.Immediately... after it was ironed out. And the customer service makes you feel like a real person.That's unheard of in these social casinos. LUCKY ONE IS MY NEW GO TO!
Bought a a package, gameplay was okay very limited selection. Alot of bugs on the site regarding play through, missing rewards and stuff not loading. I'd definitely recommend to stay away from here the support is useless. They have no idea about how the site works and will blatantly lie to you. Seems like the support can barely understand the English language I was on the site the other day i had something pop up about freeplay not available for this game and I asked support and after about 5 minutes of them checking if I had any freeplay available and what it was about they messaged me back and said after further review it shows you havent played through your sign up bonus, which was 2sc. I had recently bought the welcome package and played through hundreds?? Just stay away at all costs support has no idea about the site and will lie to you. Still missing my free spins for leveling up but support said at first you only get spins at the milestone rewards 10, 20 etc. Then they said " you save all your spins and get them at the milestone levels which would mean you would have a hundreds every 10 levels lol. And then just today they messaged me saying would you like your freeplay on this game? I responded yes sure or any of my recent. And they responded after further review "you have used all your free play, dont worry you will be awarded spins at your next level and every level up. Just stay away from this place at all costs. Its just a buggy quick money scam. Lies and false advertising. Stick with somebody more reputable and can hold up there part and actually understands their site.
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