Review Time
Recently, my experience was positive. The games were great, and the bonuses were decent. I had received full payouts for several big wins. However, I recently redeemed a slot coupon with a 10x max cash out and deposited $149.70. After completing the rollover, I tried to withdraw $1000 in bitcoin. At that point, the bonus was revoked, and the max cash out rule was enforced, leaving me with a balance of $497. After receiving the $1000, I checked for any further bonus conditions on my account and found none. My balance was cash. I then played a bit more, increasing my balance to $782, but my request for a $582 payout was denied. The service cited the 10x max cash out rule, resetting my balance to $497. I reached out to management to clarify, referencing their rule 48, which states a promotion is completed when a player meets the wagering requirements and a cashout is made or when the balance is zero. I had indeed received a cashout. I contacted them multiple times but either received no response or they reiterated their stance. I made it clear I wouldn’t continue playing until my balance was restored and mentioned seeking third-party assistance if necessary. The decision to revert my balance to $497 seems illogical; it encourages players to withdraw winnings immediately, leading to more bonus cycling. It's puzzling why they would pay out large wins only to withhold $285 from me. I remain hopeful for a resolution; if they rectify the situation, I would consider updating this review to 4 out of 5 stars.
Until recently, my experience was largely positive. The games were enjoyable, and the bonuses were satisfactory. I had received full payouts for several significant wins. Unfortunately, I recently redeemed a slot coupon with a 10x max cash out and deposited $149.70. After meeting the rollover requirements, I attempted to withdraw $1000 in bitcoin. At that point, the bonus was removed, and the max cash out rule was enforced, leaving me with a balance of $497. After I received the $1000, I confirmed that there were no additional bonus conditions on my account. My balance was now cash. I played a bit more, increasing my balance to $782, but my request for a $582 payout was denied. The service cited the 10x max cash out rule, resetting my balance back to $497. I contacted management to clarify, referencing their rule 48, which states that a promotion is completed when a player meets the wagering requirements and a cashout is made or when the balance is zero. I had indeed received a cashout. I reached out multiple times but either received no response or they reaffirmed their position. I indicated that I wouldn’t continue playing until my balance was restored, and mentioned seeking third-party assistance if necessary. The decision to revert my balance to $497 seems illogical; it encourages players to withdraw winnings immediately, leading to more bonus cycling. It’s baffling why the casino would pay out large wins only to withhold $285 from me. I remain hopeful for a resolution; if they rectify the situation, I would consider updating this review to 4 out of 5 stars.
I have a balance of 10k and have been trying to access my account for over 2 hours, continuously being told my password is wrong. I followed the protocol several times to reset my password without success. My requests for help from the support team over chat for 2 hours have been unhelpful. What a disgraceful situation, and I need assistance immediately. My withdrawal was confirmed via email, but two days later they claimed my account is closed and I have not received my withdrawal. This feels like fraud and theft.
WARNING: This casino is rogue. I made 68 deposits without a single cash out. They offered me a free chip with a $150 cash out max. After fulfilling the playthrough legitimately, I was able to withdraw the $150, but they delayed for weeks citing identification issues. Eventually, they claimed I used two free chips without making a deposit, which is untrue. These practices are a complete joke. Don’t waste your time or money; they will face consequences for their poor business practices.
I initially liked this service; it seemed legitimate. However, today I was charged twice for each deposit, resulting in four charges instead of two. I reached out to support and received the same response multiple times: to wait 3 to 5 days. They offered no refund, and when I questioned this, they ignored me for over an hour after providing quick replies before. They seem more interested in ripping people off than in helping players. I had previously deposited without issues, so this double charge is suspicious. I won’t trust this service again.
This is a rogue casino. Avoid playing here. They advertise enticing bonuses to attract players, but if you win, you will not receive your bonus. I should have known better; their setup is similar to another casino that took money from me. I requested to deactivate my account here after going through the verification process, only to be denied my winnings.
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