I researched products on the market and selected the LuckyTail nail grinder despite it being overall more expensive than most on the market because it had the benefit of being cordless, had LED lights and the shape looked like it had been designed to fit the hand nicely.The cost of the basic grinder was £29.95 and delivery was another £10, so buying a spare grinder head for just under £10 which gave you free delivery seemed a good option and the one I was going to do. There were other bundles available which had extra spare grinder heads and they were named things like 'best value bundle' but they weren't actually very good value. The grinder with two spare heads (free delivery and a warranty) was £52.95. They also show you making massive savings on the original price, which is of course a sales gimmick. That aside I was still happy to proceed with purchasing this product.Now this is where my buying experience becomes interesting. I selected the nail grinder and clicked on the link to buy an additional grinder head. This took me to another section where in addition to the extra grinder heads was an offer to buy a bundle for £44.95. This was exactly the same bundle as I had seen previously that cost £52.95. After consideration I decided I would go for the £44.95 bundle as for another £5 I was getting a second spare grinder head. I put in my details for delivery and my card details to pay but the system wouldn't take payment from my card, possibly because they are a USA company. Unfortunately I had run out of time and needed to get away to pick up my first dogs for the day so left this to return to complete the purchase later.When I went back online to complete my purchase I found the system would accept payment through PayPal so placed my order. I made a mistake here by not realising I WAS BEING CHARGED £52.95.Delivery took a bit longer than I had hoped (nearly a fortnight) but I have been pleased with the product. It is quiet, the dogs seem relaxed about it, it takes the nail back efficiently, and is nice to use.When I noticed on my bank statement that I had paid £52.95 instead of £44.95 I contacted LuckyTail. After several emails explaining I had wanted the bundle for £44.95 they refused to accept the two bundles were exactly the same with the exception of a different bundle name and price. I accept the company is not obliged to honour the price for the product I thought I was getting as I made the mistake of not checking the price when I went back on the site to complete my purchase...but was obviously not too happy about this, and do not feel like I have been valued as a customer by LuckyTail.By the way, I have been back on the LuckyTail website and seen they have changed their bundles. Buying the grinder for £29.95, and the £44.95 bundle aren't currently available.I like the product but agree with the other reviews... the customer service shocked me.
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