Review Time
I initially had a bad experience - went to an Australian dog grooming site and their link to lucky tail took me to the US site which was not clear so I ended up paying more than I thought as the price was USD not AUD.But that is not Lucky's fault.However having placed the order and received a confirmation that it would ship in 2-3 days here I am 9 days later with no information at all
I tried to place the order online, the website says an error message when you submit the order and makes you think it hasn’t been processed, so you keep trying - they have taken AU$1,084 from my account and the only way to contact them is via email. I’m starting to think this company is dodgy. All the “reviews” on their website are raving. As the saying goes, if it sounds too good to be true, it probably is!
It's sad to read all the bad reviews. I hope the company sort it because it is a great nail grinder. Not noisy. My two dogs aren't 100% comfortable with it but we're getting there. Product is great. Very easy to use. Customer service was great. It wouldn't accept my discount but customer service applied it straight away. No problems here
I am beginning to think this site is a scam. I ordered a nail grinder almost two weeks ago. My item has not arrived yet. They sent me no email confirmation of my order, so I have no tracking number. They took the amount £54.99 from my account and have yet to provide me with any goods. I have contacted customer services & currently await their response. I wish I had looked through the reviews. It appears as though the good reviews are not genuine ones and the others have a shared experience of not receiving their item. If you want this product, order through Amazon instead!
Bought a LuckyTail grinder for my dog Teddy few months ago. Was surprised by the quality of the product - from packaging to the device itself. I just did the second grinding session and it works really well. Teddy is a large mixed-breed dog and enjoys silent and calm grinding process. Extra hard grinding heads come in handy. Recommended!
When working I would give the grinder 5 stars unfortunately the charging wire is not good quality. After maximum of 5 uses the wire is now not working I have always had to position it carefully to allow charge I have emailed lucky tail and will update this when I know how good there customer services are.Update Adam at customer services always replied to my emails quickly, although I’m still waiting for my replacement wire 3 weeks after my original email, I will update this if and when it arrives.My new charging wire has arrived thank you Adam for the great customer service. My dog Flynn always hated having his nails done but now sits quietly allowing me to grind his nails a great device that makes my life a lot easier!
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