lufthansa.com

1.2
1.2 Based on 1.5K reviews

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Kingsley Kingsley
Praise for Andrea and Lufthansa on Flight LH 400 - 18th February I want to extend my heartfelt grati

Praise for Andrea and Lufthansa on Flight LH 400 - 18th February
I want to extend my heartfelt gratitude to Andrea, the cabin crew manager on Flight LH 400 from Frankfurt to New York on the 18th of February. Her exceptional professionalism and dedication went above and beyond, ensuring my well-being in a situation that could have been easily overlooked. Andrea not only took ownership of the issue but resolved it with kindness and efficiency. She truly exemplified the highest standard of service. A special thank you to Lufthansa for having such dedicated staff like Andrea, who made my journey exceptional. Your commitment to outstanding service is truly appreciated!I will recommend she a 5 star!!

5
Date of experience: Feb 23, 2026

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