Had to travel to my father's funeral who passed away suddenly. Baggage wasn't loaded onto our plane and took 2 days to get to us. We had to buy some clothes and toiletries. Lufthansa said they would refund the toiletries and 50% of the clothes unless we return the clothes to them. No other airlair demands you to send the clothes to them, but fine. I didn't really care that much. It's been well over a month now since we've sent them the receipts and nothing. We follow up, email, try to contact them in many different ways, but nothing. They are completely ghosting us. I will never fly with them again. They might be nice if everything goes well but as soon as there's an issue, you're on your own
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