I booked my flight directly via Lufthansa Miles&More through their Newsletter. They deducted money from by credit card but never sent a booking confirmation. Ridiculous customer service, no help, no refund, no flight ticket. No response and they even dropped the phone on me when i reached out after 3 hours waiting till my call is picked up. I wrote an official complaint - no response. Wow…. So i had to but a new ticket through booking.com. And i will NEVER EVER trust this airline again. Worst service i ever encountered…
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