Lufthansa wrongfully denied boarding to our family on June 22, 2025 (Booking Reference: 7RHF4V) for our journey from Orlando to Bangalore via Frankfurt.
We were told a Schengen visa was required, even though we were only transiting with confirmed onward tickets. This appears to be a clear misapplication of transit visa rules and resulted in significant disruption and loss.
What is most concerning is the complete lack of response afterward. We have sent multiple emails and follow-ups over several weeks, and they have largely been ignored. There has been no meaningful attempt to investigate or resolve the issue.
The only response received was a refund of $50.30 per ticket — which does not even begin to cover the damages caused.
At this point, I am formally documenting this case and will be proceeding with escalation through regulatory channels, including the U.S. Department of Transportation, if this is not addressed promptly.
Lufthansa needs to take accountability for both the denied boarding and the lack of customer support that followed.
If anyone from Lufthansa is monitoring this platform, I request immediate review and resolution of this case.
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