This was the last time I used Lufthansa, I will NEVER fly with them again. Several times I starved for 9 hours, they confirmed me the special meal and once onboard they haven't.
Another time (this time) I call to move a flight and they tell me astronomical amounts, I was so astonished that I couldn't talk, basically to buy a new ticket was cheaper.
I called back few days later and magically they found a flight for 360 euro, I gave the credit card over the phone and the person said everything was fine, payment ok. I received the email too with details. This was March 6th and the new flight on 24th March.
Today, 22 March, my birthday, I find out I DO NOT have the flight. I wrote on the chat assistance and the person found another flight for 260 euro, I said OK, she said she would call me as she cannot process card data over the chat. She called me after 30 minutes saying she didn't check the conditions and that there is no flight for that amount and I cannot fly anymore to that airport but have to go to another one that is very far and it's very expensive, etc.
For your incompetence today I am stuck in USA, with no flight booked despite I called on march 6th, with prices that you should feel ashamed.
Stay away, please spend more but fly with a company that gives a real service to the customers.
I am deeply disappointed and desperate, no solution to go back and to remain, no place to sleep from 24th on. Thank you Lufthansa staff, you're incompetence has reached levels I didn't believe could exist. Goodbye forever
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