Lufthansa are by far the worst Airline I have ever booked with. we booked a return flight from the UK to Helsinki with a connection in Munich. All four flights were delayed. This resulted in one passenger in our booking not having luggage. We were told the suitcase would be delivered within 24 hours. This didn't happen and i received an email to say we would need to collect it. This was day 3 of a 5 day trip. We are delayed on our flight into Munich and removed from our next flight resulting in a hotel stay. No luggage again. Had to purchase food and toiletries. Managed to get on a flight within 24 hours but, this was sorted myself and not automatically by Lufthansa. Arrived at the airport and delayed, again! this time, no crew for the aircraft. finally got back to the UK where I submitted a compensation request for expenses and 3 hour+ delay. Still waiting for contact. I've attempted to call twice, no contact in that department. spoke to 2 people who checked on my FB ID's to be told I would be contacted in 48 hours. Not happened. You can only contact them via email but, they do not reply. 3 emails sent over 2 weeks, no contact. The customer service department is none existent. I will not be flying with the airline again.
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Deutsche Lufthansa AG, commonly known as Lufthansa, is the flag carrier and largest German airline which, when combined with its subsidiaries, is also the largest airline in Europe in terms of passengers carried.