I paid for a fully refundable Business class ticket from Germany to the US on my US$ credit card using my computer while in Switzerland. Without my authorization, Lufthansa converted the EUR ticket price to CHF with a 3% exchange fee and charged that to my US$ credit card. Two days later I canceled the fully refundable ticket without Lufthansa refunding the $150 exchange service fee and also keeping a $25 "Airline Service Fee" for a total of $175 !! I have asked my credit card company to reverse these fees.
Claim your business profile now and gain access to all features and respond to customer reviews.
Deutsche Lufthansa AG, commonly known as Lufthansa, is the flag carrier and largest German airline which, when combined with its subsidiaries, is also the largest airline in Europe in terms of passengers carried.