I booked a ticket for my 65-year-old mother, who has a disability. During her journey from Frankfurt (FRA) to Calgary (YYC) on flight 4Y76, she was not provided the Jain meal that had been promised, which left her without food for the duration of the flight. Additionally, she was not treated with the respect and care she deserved throughout this segment of the trip.
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Deutsche Lufthansa AG, commonly known as Lufthansa, is the flag carrier and largest German airline which, when combined with its subsidiaries, is also the largest airline in Europe in terms of passengers carried.