Danielle provided outstanding assistance; as soon as I sent a photo of my missing item, it was identified within hours. She then arranged for a courier to deliver it to my home while I was abroad. Thank you once again. However, I do have some negative feedback. The courier delivered my expensive watch today but failed to use the security button for access to my elderly mother's secured flat, simply leaving the watch on a wooden seat at the entrance. The pins on the watch strap are broken, likely due to mishandling by the courier, as it wasn't properly protected during delivery. This has resulted in additional costs and damage, reflecting poorly on the courier service.
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