Review Time
I reached out on December 18th and located my bag, then made the payment on the 20th. However, they never sent it, and I had to remind them via message on January 7th. They eventually responded, stating they would send it, but I received no answer when I inquired about the delivery timeframe. Now, I'm without my bag, which contained important items. Extremely unsatisfactory.
Danielle provided outstanding assistance; as soon as I sent a photo of my missing item, it was identified within hours. She then arranged for a courier to deliver it to my home while I was abroad. Thank you once again. However, I do have some negative feedback. The courier delivered my expensive watch today but failed to use the security button for access to my elderly mother's secured flat, simply leaving the watch on a wooden seat at the entrance. The pins on the watch strap are broken, likely due to mishandling by the courier, as it wasn't properly protected during delivery. This has resulted in additional costs and damage, reflecting poorly on the courier service.
Based on various reviews, it's clear that the Birmingham branch has significant issues. Avoid this location if possible. They rarely answer calls and respond to emails with just one automated message before going silent. They have a personal and sentimental item of mine that was taken at security, and getting it back seems impossible. The customer service is appalling—why is there never anyone available to answer the phone?
I had a conversation with a representative who kept me informed after I sent photos of the missing item. They arranged for a courier to pick it up and deliver it to my home. It was a very professional service, and I want to extend my gratitude to the representative. Wishing you a speedy recovery. Best regards.
I wouldn't even give it a star if I could. I've been trying to retrieve my items since early October. I've called and emailed numerous times and even visited, only to find the shop closed. This is unacceptable. You have my item, but no one answers my calls or emails. The service is terrible, and I cannot recommend it. I urgently need my item and expect someone to contact me regarding this issue.
If I could, I wouldn't even give it a star. I've been trying to retrieve my items since the start of October. I've emailed and called multiple times, even made a trip there only to find the shop closed. This is completely unacceptable. You have my item, yet no one answers my calls or emails. The service is dreadful, and I can't recommend it at all. I urgently need my item, and I expect someone to reach out to me.
Lynne at the airport was incredibly helpful and efficient. After noticing an update online, I exchanged a few emails to confirm my lost item. Each reply was prompt, and once we arranged shipping, I received confirmation within 20 minutes. It's fantastic and reassuring to know I'll be getting my property back. I'm very grateful to Lynne for all her help.
I left my wallet on a flight to Glasgow and filled out the form, following up for three days. Finally, I spoke with Lynn at the Glasgow office, who proactively contacted the airside team, retrieved my wallet, and emailed me to arrange collection. This level of assistance is rare, and Lynn went beyond her role. Thank you, Lynn, as my wallet contained many important items.
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