I will not use this service again due to the company's lack of concern for its customers. The support team and the process for claiming lost items are inadequate. Recently, I shipped four boxes to a city, and during transit, the service altered two of my boxes and redirected them. As a result, I lost valuable items worth $800. My claim was denied, and I received an email about being overweight. It’s unacceptable that the company won’t take responsibility for lost or stolen items while expecting customers to pay extra for overweight. If all my items had arrived safely, I would have considered the extra charges, but now I can't trust this service again.
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