We used Lugless a couple of times before, and we've generally been happy with the service. Not this last time. All three bags were delivered soaking wet, and the items inside were broken. I have submitted a claim and contacted them three times with no response. A week later, they also charged my card an additional $220.16, supposedly for extra weight.
Really frustrated. I think they were good until they got good reviews, and now they can do whatever they want.
Stay away from them...
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