I ordered two bags without checking reviews first (my fault). They arrived recently, and assembling them was quite challenging. The material isn’t leather; it feels like cheap plastic, and the zippers are difficult to use. While zipping, the top zipper opened unexpectedly, which is concerning for overseas travel. I contacted the company for a return and refund, but it took two days for a response. The representative was vague about the return process and requested photos or videos of the issue, offering a small discount instead of a refund. I expressed my desire for a full refund and filed a complaint with my credit card company. Avoid this company; it feels like a bait and switch. They present a great product online, but what you receive is far from what was advertised. Buyer beware.
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