I was disappointed that the site I purchased 2 bags from, mentions quickly switching from carrying the bag to rolling wheels. This isn't the case. To have a bag that rolls you must purchase the bag with the flap that holds the detachable wheels, then you have to buy the detachable wheels, which are extremely low quality. I found this out from a different website of theirs. They seem to have several sites, all with different bags, colors, acceceries, prices and discounts. I contacted customer service to return the bags, and got the usual offer of a discount to keep the bags, I declined, they came back with a slightly larger discount, I again declined. Now I'm supposed to pay to ship them overseas, a $9.95 fee, a 20% restocking fee, then it will take several weeks AFTER they receive them and inspect them, for me to get my money, well some of it anyway. Returns are to be sent overseas, also not mentioned, which is surprising when my package was shipped from the United States. I definitely regret making this purchase, I am out almost $200 for bags that are absolutely not what I thought I was ordering. These scammers strike again. I will be contacting the BBB, unfortunately they will just open under a different name and keep on scamming people.
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