I am deeply disappointment regarding the handling of the incident that occurred in January 2025. Despite my cooperation and the submission of the work offer, the process has been unreasonably slow following the inspection. During the inspection, representatives from both Luko Allianze and the Syndic’s insurance company (AXA) were present. Initially, the promised compensation was significantly lower than the submitted work offer. However, Luko Allianze then deferred responsibility to AXA—despite their presence at the initial inspection—after which the compensation was further reduced to less than half of the actual expenses. This outcome is unacceptable. I have repeatedly attempted to resolve this matter with Kevin from Luko Allianze. Despite multiple requests for the Syndic’s contact details and assurances of follow-up, no progress was made for over a month. Subsequently, I was contacted by Marion (on Kevin’s behalf), who was unaware of previous discussions, followed by Aylin (also on Kevin’s behalf), who similarly lacked context - and do not answer me anymore. Being passed between different representatives—none of whom appear fully informed on the matter—has only prolonged the issue without resolution. I would really need to start the works but this seems to take a lot of time.
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Luko utilise la technologie et l’expertise d’Allianz Direct pour vous proposer le meilleur rapport qualité prix, avec une offre d'assurance habitation de 25% inférieur au marché, un service client joignable en moins de 2 minutes, et un traitement des sinistres 2 fois plus rapide.
