As an author, my experience was extremely disappointing. The customer service was poor, and the printed hardcopies were of terrible quality, requiring payment each time I wanted to review and make changes. Communication was frustrating, as I often encountered an ineffective automated response system. Additionally, I received emails stating that my books were rejected or did not meet certain standards, along with vague instructions on how to improve them. Ultimately, I felt that my content was not secure.
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