⭐ 1★ Review – Lulu Publishing
I sent Lulu a completed book and what followed was one of the worst publishing experiences I’ve ever had.
I was told to “reformat” my file but given no clear, usable instructions on what that actually required. That began a long email loop – around nine messages – where they kept sending files back for me to upload. Every time the upload failed. No proper explanation. No real solution. Just another delay.
I ordered printed proofs several times. None ever arrived.
In the end I cancelled the project – not because the book wasn’t ready, but because the system simply does not work if anything goes wrong.
The real problem is this: there is no way to speak to a human being.
No phone support.
No live help.
Everything happens through slow emails that take days between replies while your project is stuck.
For a service aimed at independent authors this is completely impractical. Not everyone is an IT specialist.
How is an older author supposed to get through this?
How is someone disabled meant to deal with repeated technical failures?
How does anyone who isn’t highly computer-literate publish a book here?
Publishing should be a creative milestone. This turned into a technical endurance test.
This didn’t just fail to deliver a book – it ruined the entire experience.
I have now taken my work elsewhere.
Independent authors need real support from real humans. Without that, this platform is simply not fit for purpose.
Claim your business profile now and gain access to all features and respond to customer reviews.
