I special ordered an upholstered sofa in lux performance velvet. The website claims the work is done by a skilled artisan. The sofa is really just a mess: Fabric seams don't align with the cushion seams, puckered fabric where it should be smooth, and pleats that don't lay properly. This was an expensive sofa, but Lulu and Georgia will not take responsibility. They say that the quality of the work falls within the acceptable standards of their supplier. They just pass the buck. No apology; no offer to try to make it right. I'm sick about it.
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